Medical Aid
Medical aid support for hospital visits
Planning to use medical aid at Pacific 24hr Hospital? Please call before your visit so the team can confirm cover, authorisation requirements and any documents needed for your specific plan.
Confirm cover before your visit
Zimbabwe has several medical aid funders and schemes, and benefits can differ by provider, plan, waiting period, treatment type and authorisation rules. Pacific 24hr Hospital can help patients check the practical requirements before admission, diagnostics, maternity care, theatre services or planned appointments.
The provider logos shown here are a helpful reference to major and commonly requested Zimbabwe medical aid providers. They are not a guarantee that every provider, plan or treatment will be accepted. Always confirm directly with the hospital before relying on medical aid cover.
- Bring your medical aid card.
- Bring your national ID or accepted identification.
- Bring authorisation details where applicable.
- Ask about co-payments, exclusions, shortfalls or authorisation before planned admissions or procedures.
Medical aid providers to verify
Tap a logo to visit the provider website. Then call Pacific 24hr Hospital to confirm whether your specific plan can be used.
External logos and links are provided for convenience. Acceptance must be confirmed by Pacific 24hr Hospital.
Before you arrive
Make your medical aid visit smoother
Call to confirm
Medical aid arrangements should be confirmed directly with Pacific 24hr Hospital before planned care, admission or procedures.
Prepare documents
Bring your medical aid card, ID, membership number and authorisation details where applicable.
Ask about shortfalls
Patients should ask about co-payments, exclusions, shortfalls or authorisation steps before procedures or admissions.
What to ask
Questions to confirm before treatment
Before using medical aid, it helps to confirm the rules that apply to your specific plan. This avoids delays at reception and helps patients understand whether authorisation is needed before a service can proceed.
- Is my provider and plan currently accepted for this service?
- Do I need pre-authorisation before admission, maternity care, scans or theatre?
- Will there be a co-payment, shortfall or cash portion?
- Which documents should I bring on the day?